employeeexperience

Building strong foundations for experience management (XM)

How to link XM to customer experience and employee experience Great experiences rarely happen by chance. It takes a strong vision and strategy coupled with a solid experience management (XM) program to ensure you save (and gain) both time and money. The good news is that you might already have more assets within your organization than you think to make it happe […]

Phygital workplace, does this sound familiar to you?

The new term phygital is a blend of PHYsical + diGITAL. It defines a user experience in the physical world through digital technologies, making it possible to improve experiences both at the office and in workspaces at home. Today’s definition of a workplace has been disrupted since the acceleration of work digitalization and the drop in office occupancy du […]