Customer relationship management

A catalyst for change for bank branches

The article was originally published on kpmg.com by Judd Caplain, Leadership, Global Head of Banking & Capital Markets. The COVID-19 pandemic is changing many things: the way people shop, the way they work, the nature of social interaction. It is also having a profound effect on businesses, who are having to configure their workforces and operati […]

Banks balance surge in SME business loans

The article was originally published on kpmg.com by Judd Caplain, Leadership, Global Head of Banking & Capital Markets.   The COVID-19 pandemic is creating new challenges for societies and economies on an almost unprecedented scale. The knock-on effects of the virus are seemingly endless. Banks are at the front-line of the economic disruption. Sudd […]