COVID-19

Change management in digital transformation: backbone of the new reality?

An interview with Jean-Christophe Denis, Associate Partner in IT Advisory at KPMG Luxembourg   The current pandemic has reshaped the way we work. It has also reinforced the importance of being technologically well-equipped to keep up with the new reality’s flexibility and on-the-go requirements. Sophie Dubroca, Manager within KPMG Luxembourg’s […]

5 ways HR professionals can reshape company culture in the New Reality

Why company culture is more relevant than ever COVID-19 has brought the importance of human contributions and interactions into sharp focus, pressing the pause button – or perhaps the stop button – on life as we know it. When it comes to work, it is falling to HR professionals to help companies navigate the new environment, and it has become clear that quic […]

What is customer experience? And why is it so important (especially now)?

Do you remember the last time you had a great experience as a customer and how that made you feel? Chances are, this positive experience affected your perception of the brand as a whole and made you want to return. But what exactly does the term “customer experience” (CX) mean? In a nutshell, for your company, CX is your customers’ impression of your bra […]
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What is a low-code platform and how can it accelerate digital transformation?

Low-code can speed up your digital transformation in the face of COVID-19 and the new normal COVID-19 has forced organizations to quickly adapt to operating conditions that are deteriorating far faster than in previous economic downturns. Current processes are inefficient The COVID-19 pandemic sent most of us home to work, abruptly changing the work env […]

What to consider when granting payment holidays under IFRS 9 — impact on ECL

In my previous article, I discussed the accounting considerations when assessing whether or not a substantial modification exists regarding COVID-19 measures taken by lenders, such as payment holidays or moratoria. As promised, in this article I will explore the impact of these measures on the expected credit loss (ECL) model in more detail. As communicate […]
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A HR solution to reduce costs, increase efficiency and boost workplace happiness

The last few months have been strange for all of us: first, we stopped seeing each other in person; then, we changed the way we interacted and worked together; and now we’ve arrived at a hybrid situation where human relationships are coexisting with technology more than ever before. The resilience and agility of humans allow us to adapt and overcome the dif […]
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