Coronavirus

What is customer experience? And why is it so important (especially now)?

Do you remember the last time you had a great experience as a customer and how that made you feel? Chances are, this positive experience affected your perception of the brand as a whole and made you want to return. But what exactly does the term “customer experience” (CX) mean? In a nutshell, for your company, CX is your customers’ impression of your bra […]
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Treasury management and cash pooling: how is the COVID-19 crisis affecting transfer prices?

The economic downturn triggered by the COVID-19 pandemic is affecting wide swathes of sectors and companies. In particular, the treasury departments of multinationals have needed to boost their liquidity levels to cope with this unstable economic environment and meet their short- and medium-term financial obligations. Treasurers have a range of strategies at […]
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What is a low-code platform and how can it accelerate digital transformation?

Low-code can speed up your digital transformation in the face of COVID-19 and the new normal COVID-19 has forced organizations to quickly adapt to operating conditions that are deteriorating far faster than in previous economic downturns. Current processes are inefficient The COVID-19 pandemic sent most of us home to work, abruptly changing the work env […]

What to consider when granting payment holidays under IFRS 9 — impact on ECL

In my previous article, I discussed the accounting considerations when assessing whether or not a substantial modification exists regarding COVID-19 measures taken by lenders, such as payment holidays or moratoria. As promised, in this article I will explore the impact of these measures on the expected credit loss (ECL) model in more detail. As communicate […]
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A HR solution to reduce costs, increase efficiency and boost workplace happiness

The last few months have been strange for all of us: first, we stopped seeing each other in person; then, we changed the way we interacted and worked together; and now we’ve arrived at a hybrid situation where human relationships are coexisting with technology more than ever before. The resilience and agility of humans allow us to adapt and overcome the dif […]
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Getting fit for the future: the new reality of asset management

Changing business and operating models With the arrival of Covid-19, companies were forced to innovate…fast, finding new ways of getting things done to replace old methods that no longer worked. There were production and regulatory deadlines to meet. Operating models had to be adapted overnight so people across different supply chains and countries could w […]
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