Jean-Pascal Nepper

Jean-Pascal Nepper


Digital tools – the answer to better work-life balance?

In a rapidly evolving world, modern life is becoming more and more challenging, uncertain and complex to manage. How we work, rest and play has changed considerably over the years, and even more so during the COVID-19 pandemic. Indeed, the pandemic has totally reshaped the concept of work-life balance and transformed the way we live. With employers and employ […]
2

Phygital workplace, does this sound familiar to you?

The new term phygital is a blend of PHYsical + diGITAL. It defines a user experience in the physical world through digital technologies, making it possible to improve experiences both at the office and in workspaces at home. Today’s definition of a workplace has been disrupted since the acceleration of work digitalization and the drop in office occupancy du […]

How to champion customer loyalty during a crisis: a simple framework for banks

When the Coronavirus first made headlines last November, I could not have fathomed the chaos it would wreak across the globe. Like many I listened, and then continued with my life assuming a virus in the far east Asia would have no impact on me in Luxembourg. Eight months later and we have seen lockdown measures put in place, borders closed and all sense of […]
5

HR strategy: employee engagement is the outcome, experience is the starting point

Engagement is the outcome, not the starting point Everyone has, at some point in their professional lives, filled out an annual employee engagement survey. Surveys measure employee engagement, usually leading to hurriedly developed, short-lived initiatives that often fall short of meeting employee and corporate expectations. The truth is that these scattered […]
8

Citizen Experience: Seven ways Luxembourg’s public organizations can rise to the challenge

Just as customer experience has become a crucial part of every company’s success, citizen experience is climbing the public sector’s priority ladder. The “age of the customer” is upon on us, and everyone needs to get on board! In KPMG’s recently published white paper on public sector digitalization for citizens, we take a closer look at how differen […]
1

The new user-friendliness

The term user-friendly seems to have first emerged in the 1970s, with some sources crediting a 1976 paper on something called the “G-EXEC system” and others saying that Harlan Crowder, an American software designer, coined the term in 1972. Either way, it comes from the computing world, where it is still at home: today, we speak of apps, websites, and robo-a […]
3