Dieter Putzeys

Dieter Putzeys


COVID-19: customer and digitization in insurance

This article was originally published on kpmg.com by Laura J. Hays, Global Head of Insurance for KPMG International. COVID-19 might be the catalyst for innovation in insurance, unlocking greater levels of customer experience and personalization. Who hasn’t asked at some point, “How will this pandemic affect me and my family? How will it affect our liv […]

Covid-19 insurance operations challenges

The article was originally published on kpmg.com by Laura J. Hay, Global Head of Insurance at KPMG International. Insurance is a highly complex business involving multiple processes to administer existing policies, price new business, sell new business, renew policies, address customer inquiries, and process claims. Adding to this complexity is the highly intri […]
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Global insurers must innovate now…or pay the price.

KPMG’s Global CEO Outlook 2019 is a report based on a survey of 1,300 CEOs across 11 of the world’s largest economies. Read on as we take a deeper dive into the key trends and hot topics impacting insurance organizations worldwide. Agility builds resilience Our report shows that insurance CEOs are confident in business growth over the next few years, yet […]
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How to manage risks and be innovative—at the same time

Meital Raviv, Director and Head of Fintech and Innovation at KPMG Israel, has written the following article about how to recognize and minimize risks while—as businesses today must do—flying forward with innovation. The insurance industry is in the midst of unprecedented change. Changing customer dynamics, rapidly evolving technologies, and the growing ab […]
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IT in the insurance world: walkin’ on clouds

The first-ever Benelux version of the Insurance Systems Survey is out, looking at insurance technology trends throughout the Benelux region. We found that cloud computing is already in orbit, green IT has yet to lift off, big insurers are not looking to hire, and a healthy minority of insurance companies can’t stand their IT outsourcing service.
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